Delivery & returns

Lead times

Each product shows its own dispatch time: “Dispatched in 3–4 working days”, “7–10 working days”, or “confirmed on quote”. These times are counted from when we confirm your order details. Galvanised items include the galvaniser’s turnaround. Dispatch time is not the same as delivery time.

Delivery

We deliver by our own vehicle or a pallet carrier. Delivery cost is shown at checkout before you pay. Delivery is kerbside unless installation is booked.

Inspect goods on delivery and tell us about damage within 48 hours so we can deal with it promptly. This request does not limit your statutory rights or prevent a later claim for damage or faults you could not reasonably spot on delivery.

Collection

Free collection is available from 289 Bentley Road, Doncaster, DN5 9TG by arrangement. Contact us to agree a collection time.

Cancellation and returns

For standard catalogue sizes and finishes, consumers can cancel by emailing arron@ludex.co.uk or calling 01302 315141 within 14 days of delivery. We will confirm how to return the goods. Return them within 14 days of telling us you wish to cancel.

Change-of-mind goods should be returned unused. You may inspect them as you would in a shop; we may deduct for loss of value caused by handling beyond what is necessary to check their nature, characteristics and functioning.

We refund within 14 days of getting the goods back, using your original payment method unless agreed otherwise. For a cancelled order we also refund the standard outward delivery cost, but not any extra charge for a premium delivery option. You pay return costs for a change-of-mind return unless the item is faulty.

Goods made to your own specification

The consumer right to cancel does not apply to goods made to your own specification — non-standard sizes, custom RAL colours, or goods made to drawing or survey — once fabrication has started. Standard catalogue sizes and finishes remain eligible for the 14-day cancellation right. Faulty-goods rights are unaffected.

Faulty or damaged items

Contact us by email or phone and we will arrange repair, replacement or refund as required by your statutory rights, including reasonable return costs for faulty goods. You do not lose these rights because an item was made to your specification.

See our Terms of sale for order acceptance, installation and business orders.

Last updated: 13 October 2026